Authenticity & Reviewer Quality Guidelines
Your guide to empowering fellow Algerian shoppers to make informed decisions while helping honest merchants excel.
Direct Personal Experience
Only review transactions or customer service interactions you personally experienced first-hand.
Order details
You can add your order number. It helps our team if a review is disputed. On its own it doesn't give a Verified purchase label.
Fairness & Balanced Objectivity
Highlight both highlights and shortcomings fairly, distinguishing merchant performance from courier delays.
Respect & Constructive Tone
Critique the product or service factually without resorting to personal insults, slander, or hate speech.
What We Encourage You to Do
Best practices for writing impactful reviews
- ✓
Describe your real experience
Mention product quality, how it matched the pictures, packaging, and order and delivery dates.
- ✓
Add your order number if you have one
It helps our team if your review is disputed. On its own it doesn't give a Verified purchase label.
- ✓
Rate the service before and after the sale
Explain how fast they answered and how they handled an exchange or return.
- ✓
Separate the store from the delivery company
If the courier was late although the store shipped on time, say so fairly.
- ✓
Update your review if the problem is solved
You can edit your review from your dashboard so it shows how things ended.
- ✓
Give useful tips to other buyers
Such as which size to pick or the best way to reach the store.
Strict Prohibitions to Avoid
Violations resulting in review removal or suspension
- ✕
Zero tolerance for profanity, defamation & harassment
Never use abusive insults or malicious slander directed at employees. Focus on the service, goods, and facts.
- ✕
Never disclose private personal information (Doxxing)
Do not post courier drivers' private phone numbers, home addresses, or personal banking/CCP credentials.
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No hearsay, rumors, or second-hand accounts
Do not review based on what a colleague told you or social media rumors; write strictly from direct personal transactions.
- ✕
No conflicts of interest or astroturfing
Store owners, staff, and immediate relatives are forbidden from reviewing their own business or sabotaging rivals.
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No extortion or coercive review manipulation
Never threaten a negative review to extract complimentary goods, unauthorized refunds, or unwarranted discounts.
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No paid, incentivized, or bought 5-star reviews
Never accept discounts, gifts, or kickbacks conditioned on submitting deceptive ratings. Honesty is non-negotiable.
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No promotional links, spam, or referral spam
Refrain from embedding affiliate links, competitor URLs, Telegram promotions, or unrelated marketing clutter.
Important Guidance Regarding Domestic Algerian Courier Companies
In Algeria, most online sellers partner with independent couriers. If a parcel arrives late due to carrier backlog, clarify whether the merchant dispatched promptly. Don't penalize a conscientious store with a 1-star review for third-party courier mishaps. However, if the merchant failed to package items safely or delayed dispatch, document that accurately.
What Happens When a Merchant Flags Your Review?
A transparent and impartial moderation pathway safeguarding your consumer rights
The store reports the review
The store picks a reason from its dashboard. A report alone never removes a review.
Our team reviews it
The team reads the review and the report against these rules, and may ask the author for details.
A decision with a reason
The review stays or is hidden, and both sides are told why.
Either side can appeal
The store or the author can ask for the decision to be looked at again.
Real-World Examples: Acceptable vs Violating Reviews
Practical comparisons demonstrating what distinguishes helpful feedback from violating submissions
«Ordered running sneakers size 42 via Instagram (Order #DZ-8421). Delivery to Setif took 4 days via Yalidine and packaging was secure. However, fabric color differs slightly from the photos and sizing runs tight. Customer service took 3 days to answer my exchange query. Hoping for faster support response times.»
«Biggest bunch of thieves and scammers in Algeria! Never buy from these crooks, delivery driver 0550xxxxxx is a fraud and yelled at me. Going to police to shut down your filthy page.»
«First purchase from this Oran store for a ceramic cookware set. Order confirmed by phone within 2 hours, delivered to Blida the next day via ZR Express. Bubble wrapping was pristine and goods match listing 100%. Will definitely reorder.»
«Best shop in the universe! Amazing amazing buy now you won't regret 55555 stars!!»
Had a Recent Shopping Experience in Algeria?
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